If your PlayStation 4 is frozen, there are a few things you can do to try and fix the problem. Here are some tips on how to restart your console when it’s frozen:

  1. If your PS4 is plugged into an outlet, unplug it and wait 10 seconds before plugging it back in. This should reset the system.
  2. If your PS4 is not plugged into an outlet, try turning it off by pressing the power button for a few seconds until the blue light turns off then turn it back on by pressing the power button again.
  3. If neither of these solutions work, you can try to hard reset your PS4 by holding down both buttons on the front of the system for about 10 seconds until a blue light starts flashing then release both buttons. ..